Refund Policy
At Higehy, customer satisfaction is our priority.
We want every pet and pet owner to enjoy a great shopping experience. If you are not completely satisfied with your purchase, please contact our customer support team and we will do our best to assist you.
Refund Eligibility
To be eligible for a refund, your request must meet the following conditions:
• The request is made within 30 days of receiving your order.
• The product must be unused and in its original condition.
• The product must include original packaging and accessories (if applicable).
• Proof of purchase or order information must be provided.
Items returned without prior approval may not be accepted.
Non-Refundable Items
Certain items may not be eligible for refunds, including:
• Products that have been used, damaged, or altered by customers.
• Items returned without contacting our customer service team first.
• Products damaged due to improper use or normal wear and tear.
Refund Request Process
To request a refund, please contact us with the following information:
• Order number
• Customer name
• Email address used for purchase
• Reason for the refund request
• Photos or videos of the product (if applicable)
Email:
Our team will review your request and provide further instructions.
Refund Processing
Once your refund request is approved and processed:
• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.
Please note that original shipping fees may not be refundable unless required by applicable laws.
Damaged or Defective Products
If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery.
Please provide:
• Order number
• Description of the issue
• Photos or videos showing the problem
We will review your request and provide an appropriate solution.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot always be canceled.
If your order cannot be canceled, you may request a return according to our Return Policy.
Late or Missing Refunds
If you have not received your refund after approval:
1. Check your bank or payment account again.
2. Contact your payment provider.
3. Contact us if the issue continues.
We will help you check the refund status.
Contact Us
If you have any questions about our Refund Policy, please contact us.
Company Name:
Haikou Yuxin E-commerce Co., Ltd.
Email:
[email protected]
Address:
Room B9, 2nd Floor, Building A, Haichuanggu High-Tech Industrial Park, No. 8 Yaogu 2nd Cross Road, Yaogu Industrial Park (Phase II), National Hi-Tech Industrial Development Zone, Haikou City, Hainan Province, China
Thank you for choosing Higehy.
We appreciate your trust and are committed to providing quality pet toys and excellent customer service.