Shipping Policy
At Higehy, we are committed to providing a reliable and convenient shipping experience for every customer.
This Shipping Policy explains our shipping process, delivery times, tracking information, and related details for orders placed through higehy.com.
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation.
During holidays, special promotions, or periods of high order volume, processing times may be slightly delayed.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Time
We currently provide shipping services mainly to customers in the United States.
Estimated delivery time:
United States:
7-15 business days
Please note that delivery times are estimates and may vary depending on factors outside of our control, including:
• Carrier delays
• Weather conditions
• Holidays
• Transportation delays
• Incorrect shipping information
• Unexpected delivery issues
Shipping Confirmation & Order Tracking
After your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24-72 hours for tracking information to update after shipment.
You can use the tracking number provided in your email to check your order delivery status.
Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please make sure your shipping details include:
• Full name
• Complete address
• Apartment or unit number (if applicable)
• Correct contact information
Higehy is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.
Delayed or Lost Packages
If your package is delayed or you believe it may be lost during transit, please contact our customer support team.
We will assist you in checking the latest shipping status and provide support.
Please include the following information:
• Order number
• Tracking number
• Customer name
• Shipping details
Order Changes
If you need to update your shipping address or make changes to your order, please contact us as soon as possible.
Once your order has entered the processing or shipping stage, changes may not be possible.
Customs, Duties, and Taxes
For applicable international shipments, customers may be responsible for any customs duties, taxes, or fees required by local authorities.
Higehy is not responsible for delays caused by customs clearance procedures.
Contact Us
If you have any questions about our Shipping Policy, please contact us.
Company Name:
Haikou Yuxin E-commerce Co., Ltd.
Website:
higehy.com
Email:
[email protected]
Address:
Room B9, 2nd Floor, Building A, Haichuanggu High-Tech Industrial Park, No. 8 Yaogu 2nd Cross Road, Yaogu Industrial Park (Phase II), National Hi-Tech Industrial Development Zone, Haikou City, Hainan Province, China
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Thank you for choosing Higehy.
We appreciate your trust and are committed to delivering quality pet toys and providing a smooth shopping experience for you and your pets.