Shipping Information
Welcome to Higehy Shipping Information.
At Higehy, we are committed to providing a reliable and convenient shipping experience for every pet owner. We carefully prepare and deliver your pet toys to ensure they arrive safely and in good condition.
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that order processing times may be affected during holidays, promotions, or periods of high demand.
Shipping Time
Delivery times may vary depending on your location and shipping method.
Estimated delivery time:
United States:
7-15 business days
Please note that delivery times are estimates and may vary due to:
• Carrier delays
• Weather conditions
• Holidays
• Customs processing (if applicable)
• Incorrect or incomplete shipping information
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking number to monitor your package delivery status.
Please allow 24-72 hours for tracking information to update after shipment.
Shipping Address
Please make sure your shipping address is complete and accurate before completing your purchase.
Higehy is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.
If you need to update your shipping address, please contact us as soon as possible.
Email:
[email protected]
Lost or Delayed Packages
If your package is delayed or you have concerns about your delivery status, please contact our customer support team.
We will work with you to help resolve the issue and provide assistance.
Please include:
• Order number
• Customer name
• Shipping address
• Tracking number (if available)
International Shipping
Currently, Higehy primarily serves customers in the United States.
Shipping availability may vary depending on destination and product availability.
Contact Higehy Support
If you have any questions about shipping, please feel free to contact us.
Company Name:
Haikou Yuxin E-commerce Co., Ltd.
Email:
[email protected]
Address:
Room B9, 2nd Floor, Building A, Haichuanggu High-Tech Industrial Park, No. 8 Yaogu 2nd Cross Road, Yaogu Industrial Park (Phase II), National Hi-Tech Industrial Development Zone, Haikou City, Hainan Province, China
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Thank you for choosing Higehy.
We appreciate your support and are committed to delivering quality pet toys and a great shopping experience for you and your pets.