Order Tracking
Welcome to Higehy Order Tracking.
We understand how exciting it is to receive your pet’s new favorite toy. Use the information below to track your order and stay updated on your delivery progress.

Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use your tracking number to check the latest status of your package through the carrier’s tracking system.
If you have not received your tracking information, please check your email inbox and spam folder first.

How to Track Your Order
Follow these simple steps:
Step 1:
Check your shipping confirmation email for your tracking number.
Step 2:
Visit the carrier’s tracking website.
Step 3:
Enter your tracking number and view your delivery updates.
Step 4:
Follow your package until it arrives safely.

Tracking Information Updates
Please allow 24-72 hours after shipment for tracking information to become available.
Sometimes tracking updates may be delayed due to:
• Carrier processing times
• Weather conditions
• Holidays
• Transportation delays
• Local delivery schedules
Your package is still on its way even if tracking information has not updated immediately.

Didn’t Receive Your Tracking Number?
If you have not received your tracking number or cannot locate your order information, please contact our customer support team.
Please provide:
• Order number
• Customer name
• Email address used for purchase
• Order details
Our team will assist you as soon as possible.

Order Status Explanation
Order Confirmed
Your order has been successfully received and is waiting for processing.

Order Processing
Your order is being prepared carefully by our team.

Order Shipped
Your package has been shipped and is on the way to you.

In Transit
Your package is moving through the carrier network.

Delivered
Your package has arrived at the shipping address provided during checkout.

Need Help With Your Order?
If you have any questions about your order, shipping status, or delivery, please contact Higehy customer support.
Email:
[email protected]

Contact Higehy Support
Company Name:
Haikou Yuxin E-commerce Co., Ltd.
Email:
[email protected]
Address:
Room B9, 2nd Floor, Building A, Haichuanggu High-Tech Industrial Park, No. 8 Yaogu 2nd Cross Road, Yaogu Industrial Park (Phase II), National Hi-Tech Industrial Development Zone, Haikou City, Hainan Province, China
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

Thank you for choosing Higehy.
We appreciate your trust and are committed to delivering quality pet toys and a smooth shopping experience for you and your pets. 🐾
