Support Center
Welcome to the Higehy Support Center.
We are dedicated to providing a smooth and enjoyable shopping experience for every pet owner. Whether you have questions about your order, shipping, products, or after-sales service, our customer support team is here to help.
If you need assistance, please contact us at [email protected] and we will get back to you as soon as possible.
Order Support
Need help with your order?
Our support team can assist you with:
• Order status updates
• Order information changes
• Payment-related questions
• Product inquiries
• General shopping assistance
Please include your order number when contacting us so we can provide faster support.
Shipping Assistance
We want your Higehy products to arrive safely and smoothly.
If you have questions about:
• Shipping times
• Delivery updates
• Tracking information
• Shipping issues
Please visit our Shipping Information page or contact our support team for assistance.
Order Tracking
Want to check the status of your package?
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking information to follow your delivery progress.
If you have not received your tracking information or need help locating your package, please contact us:
Email: [email protected]
Returns & Refunds
Your satisfaction is important to us.
If you have any concerns about your purchase, please contact our customer service team before returning any items.
Our team will guide you through:
• Return requests
• Refund procedures
• Product concerns
• Order issues
For complete details, please review our Return & Refund Policy.
Product Support
Choosing the right toy for your pet is important.
If you have questions about:
• Product features
• Toy materials
• Suitable pets
• Usage recommendations
• Product care instructions
Our team is happy to provide assistance and help you find the right product for your furry friend.
Frequently Asked Questions
For quick answers, please visit our FAQ page where you can find information about:
• Orders
• Shipping
• Payments
• Returns
• Products
• Customer service
Contact Our Support Team
Still need help?
Our customer support team is always ready to assist you.
Company Name:
Haikou Yuxin E-commerce Co., Ltd.
Email:
[email protected]
Address:
Room B9, 2nd Floor, Building A, Haichuanggu High-Tech Industrial Park, No. 8 Yaogu 2nd Cross Road, Yaogu Industrial Park (Phase II), National Hi-Tech Industrial Development Zone, Haikou City, Hainan Province, China
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Thank you for choosing Higehy.
We are committed to bringing happiness, comfort, and fun to pets and their families. 🐾